Frequently Asked Questions

Anywhere you sign in with a username or your email address, you have an online account.

Yes. Userwill Care is free for palliative patients from our partner facilities. Voucher codes can be redeemed during the ordering process. Palliative care professionals can contact Userwill at any time with their professional email address. The contact form can be found here: https://app.userwill.com/contact

Userwill supports a wide range of online accounts that you can link for managing your digital legacy. We cover many of the most popular and frequently used services. Here is a list of platforms you can currently connect with your Userwill account: https://userwill.com/de/supported-platforms/

We are constantly working to expand the list of supported platforms. If you miss a service or have specific requests, please let us know so we can consider how to improve our service for you. Our contact form can be found here: https://app.userwill.com/contact

In your Userwill profile, select the platform you want to link. You will be directed to the platform's login page. There, log in. After logging in, the platform will ask if it can share your user ID with Userwill. Once you agree, the online account is linked with Userwill. Userwill does not have access to your password at any point during this process. Then, you can decide what should happen to your linked online account in the event of death.

Userwill was founded based on personal experience.

At Userwill, the protection of your data is our top priority. We are aware that the integrity of your digital presence and personal information is essential. Our data processing is strictly in accordance with the guidelines of the European General Data Protection Regulation (GDPR). We commit to transparent and lawful handling of your data, based on clearly defined and legitimate reasons. Personal data is stored with us only for the period necessary to fulfill our services and then responsibly deleted, observing all legal deadlines. We use state-of-the-art security systems to ensure the confidentiality, integrity, and availability of your data. This includes, among other things, encryption methods and the use of secure network protocols. Userwill follows the principles of data protection through technology design and privacy-friendly default settings to protect your privacy from the outset. Your registration with Userwill is secure and confidential. For certain functions, we also conduct identity verifications to prevent fraudulent activities. Your personal data will not be shared with third parties without your explicit consent, except in cases where we are legally obliged to do so. As a Userwill user, you have comprehensive rights regarding your data, including the right to access, correct, delete, and object. We place great emphasis on transparent communication of our data protection practices and are available through the specified contact channels for any inquiries. Further information can be found here: https://userwill.com/de/privacy-policy/

The memorial state is a feature in social networks like Facebook or LinkedIn that allows the profile of a deceased user to be put into a special status, serving as a digital place of mourning. In this state, the profile is marked with a note such as "In Memory of." No more birthday notifications are sent, and the profile no longer appears in friend suggestions. Friends of the deceased can still visit the profile to share memories or leave condolences, creating a space for grief and remembrance.

Relatives who own a Userwill card and are registered as users initiate the management of the digital legacy by using the Userwill ID. This is done by simply entering the ID or by scanning the QR code. To ensure the integrity of the process, confirmation of the relative's identity is required. Userwill safely and respectfully conducts this step through a specialized service provider. The death certificate is uploaded and then reviewed by Userwill to ensure it meets the requirements. Once the death certificate is verified, Userwill informs the online services according to the deceased's instructions on how to proceed with the online accounts.

No. This is technically impossible. Userwill is not a password manager, but a mediator and legal enforcer of your will.

With Userwill Basic, you can leave instructions for handling your digital legacy, which can be passed on to relatives as a free PDF file. Userwill Care ensures that these instructions are actively implemented by Userwill GmbH in the event of death. Unlike Userwill Basic, with Userwill Care you receive five Userwill cards. You can pass these on to your relatives so that they can initiate the implementation of your instructions in the event of death. Userwill acts as a mediator here and does not have access to your personal login data.

If you lose your Userwill card, there is no need to worry about the security of your data or your digital legacy. The card alone does not give anyone access to your online accounts or passwords. It only serves to activate the process specifically determined by you at Userwill, so that your instructions can be implemented. In the event of your death, relatives must not only scan the QR code on the card but also prove their identity and present a valid death certificate. Without these steps, Userwill cannot perform any actions.

If you need a replacement, Userwill will replace the card out of goodwill. This ensures that your digital legacy remains protected and your relatives can act according to your wishes, without additional worries in the event of bereavement. Our contact form can be found here: https://app.userwill.com/contact

Userwill Care costs €2.99 per month or €29.99 per year. Userwill Care is free for palliative patients from our partner facilities. Voucher codes can be redeemed during the ordering process.

You have the right to withdraw your contract within fourteen days without giving any reason. If you withdraw your contract, we will refund all payments to you. More information can be found in our withdrawal policy: https://userwill.com/de/return-policy/

You can cancel your subscription at any time at the end of the billing period without giving any reasons, by adjusting the settings in your user profile. Alternatively, you can also declare your cancellation by email to the address given in the imprint or use the contact form. The contact form can be found here: https://app.userwill.com/contact

In the event of death, your relatives can easily initiate the process you have determined via Userwill. We directly contact services like Amazon, Instagram, LinkedIn, PayPal, and many others to implement your will (deletion or memorial state) – so that your relatives do not have to contact individual platforms. Thus, using Userwill significantly eases the handling of your digital legacy and ensures that your wishes are respected and securely implemented.